$6,500 · 2–3 Weeks
The starting point for every Nelson CX engagement.
In two to three weeks, we conduct a complete diagnostic of your customer experience operation — reviewing your team structure, ticket workflows, tooling stack, response metrics, self-service infrastructure, refund patterns, escalation handling, and customer satisfaction data.
You receive a prioritized findings report — not a vague summary, but a clear breakdown of what's costing you money, what's working, and exactly where to focus first.
What's included:
The Audit is available as a standalone engagement or as the first phase of a CX Systems Build.
$25,000 · ~4 Months · Requires Audit